Booking, Cancellation & Refunds
There is no instant booking here. Every trip is quoted by a person, and a booking exists only once you have accepted that quote in writing.
How booking works
There is no instant booking on this website, and that is deliberate. Every trip is priced by a person after reading your dates, group size and preferences, because a private tour is not a fixed product with a fixed price.
- You send an enquiry. No payment, no card details, no commitment.
- We reply with a proposed route and a written quote.
- You ask for changes. Hotels, pace, vehicle, guide language and stops can all be adjusted at this stage.
- You accept the quote in writing, and we confirm. That is the point a booking exists.
Changing a confirmed booking
Ask as early as you can. Small changes — a hotel swap, a different pace, an extra stop — can often be made at no cost if there is time before travel.
Larger changes, such as moving dates or changing the length of the trip, depend on what our suppliers allow. Where a change costs us money — a non-refundable hotel rate, for example — we will tell you the difference before anything is altered, and you decide.
Cancellation
Cancellation terms are set out in your written quote and confirmed before your booking is made. They depend on how close to travel you cancel and on the terms of the hotels and suppliers held for your trip, so they are stated for your specific booking rather than as a single site-wide rule.
To cancel, write to us. A cancellation takes effect from the point we receive it, so send it rather than waiting to discuss it.
If we have to cancel a trip — which would only be for reasons genuinely outside our control — we will offer alternative dates or a refund of what you have paid us for services not yet delivered.
Refunds
Where a refund is due under the terms of your quote, we return it by the method you paid, to the person who paid. Amounts already committed to third parties on your behalf, and which those suppliers will not return to us, cannot be refunded — we will show you what those are.
Unused services during a trip — a meal not taken, an activity skipped — are not generally refundable, because the cost has usually already been incurred.
Travel insurance
We strongly recommend travel insurance covering medical treatment, repatriation, cancellation and your belongings, arranged as soon as you book. Cancellation cover in particular is worthless if bought after the event you want to claim for.
We do not sell insurance and we are not insurance advisers.
Questions
If anything here is unclear, ask before you accept a quote rather than after. Email hello@trailsoflanka.com or message +94 71 720 4962 on WhatsApp.